VADR Customer Support
Customer support provided by the Vermont Ethics Network & technical support provided by the US Advance Care Plan Registry.
Support for Registrants:
For support with registering your advance directive, updating your account, or any other questions, please call the Vermont Ethics Network at 1-802-828-2909 or email .
If you are experiencing an error message in your account, please call 1-888-548-9455 and select option 5, or email .
Resetting your Account Access
Many Vermonters registered their advance directives with the VADR before it was common to include email addresses in accounts or to have home computers. It’s possible that you have been registered with the VADR, but have never logged into your account online. If you need to log in to add your email address for annual reminders, or to check your account and advance directive, you may need to reset your account access in order to log in.
Option 1: Resetting your account access online
Visit the VADR Log-in Page and try your username and password. If you don’t have this information, you can request your username with the ‘Forgot Your Username?’ button and/or reset your password with the ‘Forgot Your Password?’ button.
If you need to reset your password, you can use your Registration ID number (found on your wallet ID card) OR your Username to get a password reset link by email. Username and Registration ID are case-sensitive.
If you need a reminder of your Username, you can request your username information via email as well. You will need your Registration ID and an email address to receive an email with your Username.
Option 2: Phone/email support for account reset
We can also reset your account access at your request by phone or email. Please include your full name and date of birth, or your registrant ID in your request.
Phone:
1-802-828-2909 (Mon-Thurs, 9:00am-4:00pm EST)
Email:
OR
Support for Authorized Users:
If you are a provider or health care facility staff looking to obtain a copy of a patient’s advance directive, please call 1-888-548-9455 and select option 1 for providers, or email with your request.
To obtain patient documents
Call 1-800-548-9455 for 24/7 hotline support
For other inquiries, call 1-888-548-9455 (option 1 for providers/health care facilities) or email
To reset your account access
