Using the Mediator’s Toolbox in Clinical Conflict: The 55th Meeting of the NH/VT Ethics Committees

The 55th Meeting of the NH/VT Ethics Committees: Using the Mediator’s Toolbox in Clinical Conflict

Wednesday, May 8, 2024
Registration: 7:45 – 8:15 am
Conference: 8:15 am – 12:15 pm
Auditoria E and F, Dartmouth Hitchcock Medical Center, Lebanon, NH

OVERVIEW
Given the emotionally charged nature of bedside conflicts, interactions among the parties can sometimes turn hostile or acrimonious, making it impossible to have constructive dialogue. In this workshop, we will learn a subset of mediation skills that focus on conflict diagnosis and conflict de-escalation, focusing on a technique that can be employed to calm conflict and to prevent conflict escalation in the first place. The topics covered include diagnosis of the conflict, perspective-taking, reconceiving the emotion of anger, dealing with one’s own conflict-aversion, and constructive responses to a stakeholder’s anger or frustration.

Registration is now open.